Operations Manager - Premium Patisserie & Hospitality

Join Mula Patisserie, a leading name in premium hospitality and artisanal pastry craftsmanship, as we expand our operations in the heart of Bali. We are seeking a dynamic and experienced Operations Manager to oversee our daily operations, ensuring exceptional service and maintaining the highest standards of quality and efficiency. In this role, you will be responsible for managing a team of 15-20 staff, including chefs, pastry chefs, and support staff, to deliver an unforgettable dining experience to our guests. Mula Patisserie is not just a café; it's a destination where culinary artistry meets warm hospitality, and we are looking for a passionate leader to help us achieve our vision.

As our Operations Manager, you will be at the heart of our operations, working closely with our executive team to implement and optimize our daily processes. You will ensure that our kitchen runs smoothly, our staff is well-trained and motivated, and our guests receive the best possible service. This is an exciting opportunity to be part of a growing business in the vibrant city of Badung, Bali, where you can make a real impact on the success of our establishment.

We are looking for a candidate with a proven track record in managing operations in the hospitality industry, preferably in a similar high-end setting. If you are passionate about food, love working in a team, and are eager to contribute to the growth of a renowned brand, then we want to hear from you.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations, including kitchen management, staff scheduling, and inventory control.
• Ensure compliance with health and safety regulations, as well as food safety standards.
• Train and develop staff to maintain high levels of service and quality.
• Monitor and optimize food costs and menu profitability.
• Implement and monitor quality assurance programs to ensure consistent product quality.
• Collaborate with the executive team to develop and execute operational strategies.
• Manage relationships with suppliers and vendors to ensure timely delivery of ingredients and supplies.
• Ensure that all operational processes are documented and followed for consistency and efficiency.

🎓 Kualifikasi & Syarat

• Minimum 5 years of experience in operations management within the hospitality or food service industry.
• Proven experience in managing a team of 15-20 staff.
• Strong knowledge of food safety and health regulations, with a food handler's certification.
• Experience with point-of-sale (POS) systems, such as Square, Clover, or Lightspeed.
• Experience with inventory management software, such as Fishbowl or TradeGecko.
• Strong communication and leadership skills, with the ability to motivate and inspire a team.
• Proficient in using Microsoft Office Suite, including Excel for data analysis and reporting.
• Ability to work in a fast-paced, high-pressure environment, with a focus on maintaining high standards of quality and service.

🛠️ Keahlian

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